Adeel Ikram

I’m Adeel Ikram, a Google & Microsoft Certified IT Support Specialist and IT Trainer with 7+ years of experience in managing and supporting complex IT infrastructures. My background combines hands-on problem solving with user-centric training, system security, and web development. Whether I’m resolving technical issues, streamlining systems, or guiding users with patience and clarity, my goal remains the same: to make technology work for people, not against them. Over the years, I’ve built a reputation for reliability, adaptability, and continuous learning. I also bring over 8 years of experience as a freelance WordPress developer, allowing me to blend backend efficiency with front-end user experience. 💼 Work Experience IT Support Specialist & Trainer Aviation Engineering School – Oct 2016 to Jan 2024 🟢 Provided end-to-end technical support, ensuring seamless daily IT operations across all departments. 🔧 Troubleshot and resolved complex hardware, software, and networking issues with precision. 🖥️ Maintained and monitored server infrastructure to ensure high availability and data security. 📚 Conducted interactive IT training sessions to empower users with essential tech skills. 👥 Managed user access, onboarding/offboarding, and directory services effectively. 🛡️ Implemented cybersecurity protocols, performed regular audits, and patched vulnerabilities. 🎥 Installed and configured surveillance (CCTV) systems across multiple facilities. 🤝 Collaborated with various teams to deliver tailored IT solutions aligned with organizational goals. 🧩Freelance Web Developer & Designer Self-Employed – 2016 to Present 🎨 Designed custom, mobile-responsive WordPress websites with strong UX/UI focus. 🔌 Integrated plugins, tools, and SEO strategies to enhance site functionality and visibility. ⚙️ Provided website maintenance, updates, and performance optimization post-launch. 🛍️ Developed e-commerce and service-based platforms with secure payment and booking systems. 💡 Worked closely with clients to bring creative visions to life through web design. 📜 Certifications ✅ Google Certified IT Support Specialist ✅ Microsoft Certified IT Support Specialist 📊 Certified ScrumMaster (CSM) ⚠️ Certified Safety Professional